Privacy Policy
Privacy Policy
This Privacy Policy describes how Philavie (the “Website,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit glowee.co (the “Website”), use our services, make a purchase, or otherwise communicate with us regarding the Website (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we collect under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Website, update the “Last Updated” date, and take any other actions as required by law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources, as described below. The type of information we collect and use depends on how you interact with us.
In addition to the specific purposes listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Data Do We Collect?
The type of personal information we collect depends on how you interact with our Website and Services. When we use the term “personal information,” we refer to information that identifies, relates to, describes, or can be associated with you. Below are the categories and specific types of personal information we collect:
Information You Provide Directly
Personal information you provide through the Services may include:
• Contact Information: Your name, address, phone number, and email address.
• Order Information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account Information: Your username, password, security questions, and other information used for account security.
• Customer Support Information: Information you include in your communications with us, such as when you send a message through the Services.
Certain features of the Services may require you to provide specific information about yourself. While you can choose not to provide this information, it may limit your ability to use those features.
Information We Collect About Your Use
We may automatically collect certain information about your interaction with the Services (“Usage Data”). This may include:
• Device information, browser information, network connection details, IP address, and data about your interaction with the Services.
Information From Third Parties
We may also receive information about you from third parties, including:
• Vendors and service providers that collect information on our behalf, such as Shopify for website support or payment processors for transaction data.
• Cookies and tracking technologies, which may automatically collect information about your activity on our Website, such as pixels, web beacons, or software development kits.
All third-party information is treated according to this Privacy Policy.
How We Use Your Personal Data
• Providing Products and Services: We use your data to process orders, manage accounts, facilitate returns and exchanges, and send notifications about transactions.
• Marketing and Advertising: We may use your data to send promotional messages, tailor advertising, and improve your experience with our products.
• Security and Fraud Prevention: Your data helps us detect and respond to suspicious activity.
• Customer Communication and Service Improvement: We use your data to provide support and improve our Services.
Cookies
Like most websites, we use cookies to enhance the functionality of our Services. You can manage your cookie preferences through your browser settings, though blocking cookies may limit some website features. For more details, visit Shopify’s cookie policy.
How We Share Your Personal Data
We may share your personal data with:
• Service providers for tasks like IT support, payment processing, shipping, and analytics.
• Marketing and business partners to deliver tailored advertising.
• Affiliates within our corporate group for operational purposes.
We never sell your personal information without your consent.
Children’s Data
Our Services are not intended for use by children, and we do not knowingly collect personal data from children. If you believe we have collected such data, please contact us at teamglowee@gmail.com to request its deletion.
Security and Data Retention
We take reasonable precautions to protect your data but cannot guarantee complete security. Retention periods depend on factors like legal requirements and the need to provide the Services.
Your Rights
Depending on your location, you may have the following rights:
• Access/Information: Request access to your personal data.
• Deletion: Request the deletion of your personal data.
• Correction: Request corrections to inaccurate data.
• Portability: Request a copy of your data.
• Restriction of Processing: Request a limitation on how your data is used.
• Withdraw Consent: Withdraw consent for data use where applicable.
To exercise these rights, contact us at info@philavie.com. We will not discriminate against you for exercising your rights.
Complaints
If you have concerns about how we handle your personal data, please contact us at info@philavie.com. You may also file a complaint with your local data protection authority.
Contact
If you have questions about our Privacy Policy or wish to exercise your rights, email us at info@philavie.com.